The TechOnline Difference
TechOnline's service is different from any other computer service currently available for small business.
What is provided is different, the way it is delivered is unique and yet it is so simple and easy for the end user.
The differences are most noticeable in 3 areas:
- The Solution Mix - TechOnline has listened to small business and has included all the key components that small business says they need in a computer management and support solution.
- The Delivery Process - In the small business sector, TechOnline delivers a unique service. It's unique because it is delivered to subscribers each and every day, automatically without the need for their active involvement, and remotely without the need for a technician to come onsite.
- Simplicity of Delivery and Use - The initialisation of the service is simple and straight forward and requires only minimum subscriber involvement. And once it has been installed, the service runs automatically and largely occurs in the background - hidden from the subscriber.
The resultant service is a comprehensive yet simple-to-use solution to the management and maintenance of computers for small and micro businesses. It takes advantage of recent advances in technology to deliver to small businesses the same set of services that are currently experienced only by big business.
Introduction
The computer problems faced by small business are similar to those faced by big business. The difference is that big business has an IT department to manage their computers. They put in place a standard operating environment, and a standard set of monitoring systems and management processes. Ongoing monitoring and management is carried out using services that run in the background to ensure that all users are secure and unaffected by downtime.
In addition, large corporates proactively manage and monitor:
- security on a daily basis,
- backup important data onto central data centres, and
- if there is a problem, provide users with access to a help desk.
The TechOnline subscription service now offers small business access to the same type of computer service. Once the service has been set-up, it happens remotely, automatically and daily, without the need for direct involvement by users.
The Ideal Solution
By talking to a large number of businesses - micro, small and medium - TechOnline researched the key computer issues that businesses need to address. We then looked at and evaluated a large number of applications and services before arriving at our comprehensive solution.
This ideal solution addresses the key requirements of:
- Security
- Preventative maintenance
- Help Desk - 24 hour x 7 day
- Backup of data and information
All key services are included in the PC*Ensure package. Additionally, the security and backup services can be purchased separately as PC*Secure and PC*Backup.
For businesses with multiple computers, TechOnline can offer a better pricing regime by first determining the business' specific needs and then crafting a proposal to meet those needs. Contact sales@techonline.com.au for more details.
Security
Computer Security brings to mind a number of well know problems: viruses, spyware, spam, worms, pop-ups and identity theft. TechOnline addresses these problems with a comprehensive multi-layered Security service covering:
- Personal Firewall software
- Antivirus software
- Anti-spyware software
- Windows critical updates
- Use of authenticated Windows user accounts
- Controlled computer access
Preventative Maintenance
The ideal solution is one that regularly gives Windows a check-up, a clean-up, and in addition monitors Windows under the covers to enable forewarning of possible problems. TechOnline's PC*Ensure package includes the comprehensive Security service, that provides a complete approach covering:
- A regular clean up of the Windows registry
- A regular clean up of Internet history and Temporary files
- Monitoring and automatic installation of all Windows security updates
- Ongoing monitoring of Windows to detect any behind the scenes problems, such as;
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Help Desk - 24 hour x 7 day
The Helpdesk service needs to provide access to answers anytime using the method that best suits the subscriber's needs:
- email for the “How to I do ....?” or non-urgent questions
- on-line “chat” session for a quick answer to more immediate issues
- telephone support for when a personal approach is necessary, or
- online shared computer support, where technical support specialists utilise Remote Control OnDemand technology to provide one-on-one attention for complex problem resolution.
In addition, the Helpdesk should be able to arrange and co-ordinate access to an on-site repair service for those problems that require a physical presence.
TechOnline's Help service has been designed to meet all these needs and more.
Data Backup
The ideal solution for small business is to firstly use a back-up solution - a system that is low cost, requires little or no effort and with minimal risk of failure.
The backup solution needs to be fully-featured and deliver back-up that:
- Is fully automatic - with no effort required by the user
- Backs up all important files - including emails, contacts, etc.
- Can backup "on demand" - anytime of the day or night at the click of a mouse
- Stores the data off-site in a safe and secure location
- Backs up to "mirrored" sites - for added security
- Keeps all data secure and confidential by encrypting the data - making it impossible for anyone to access, except for the subscriber
- Maintains a minimum of 5 versions of the backup data at all times
- Allows backup data to be recovered with ease and minimum risk of failure.
That's exactly what the Backup service offers plus more.
